housevitamens privacy policy

Housevitamin B.V. ("Housevitamin", "we", "our", or "us") values your privacy and is committed to protecting your personal data. We process personal data in accordance with applicable privacy legislation, including the General Data Protection Regulation (GDPR).

This Privacy Statement explains what personal data we collect, why we collect it, how we use it, how long we retain it, and what rights you have regarding your personal data.

By using our website, creating an account, placing an order, or otherwise interacting with Housevitamin, you acknowledge that your personal data may be processed as described in this Privacy Statement.

Housevitamin B.V.

Diamantweg 70

1812 RC Alkmaar

The Netherlands

Chamber of Commerce (KVK): 74991280

Email: office@housevitamin.com

Website: www.housevitamin.com

If you have any questions regarding this Privacy Statement or the processing of your personal data, please contact us using the details above.

Depending on your relationship with Housevitamin, we may collect and process the following categories of personal data:

Customer and Order Information

• Name
• Company name
• Billing address
• Delivery address
• Email address
• Telephone number
• VAT number (where applicable)
• Chamber of Commerce number (where applicable)
• Payment information
• Order history

Account Information

When you create an account, we may collect:

• Login credentials
• Contact details
• Account preferences
• Purchase history

Customer Service Information

When you contact us, we may collect:

• Correspondence by email or telephone
• Customer service notes
• Questions, feedback, and complaints

Website Usage Information

When you visit our website, we may collect:

• IP address
• Browser type
• Device information
• Pages visited
• Cookie and tracking information

Processing and Delivering Orders

We use your personal data to:

• Process and deliver orders
• Manage payments
• Provide invoices
• Communicate about your order status

Legal basis: Performance of a contract.

Customer Account Management

We use your data to:

• Create and maintain your account
• Store your order history
• Facilitate future purchases

Legal basis: Performance of a contract.

Customer Service

We process personal data to:

• Answer questions
• Handle complaints
• Provide support
• Improve our services

Legal basis: Legitimate interest and performance of a contract.

Returns and Warranty Claims

We process personal data to:

• Handle returns
• Assess warranty claims
• Provide after-sales support

Legal basis: Performance of a contract and legal obligations.

Marketing and Newsletters

If you have subscribed to our newsletter or otherwise provided consent, we may send:

• Product updates
• Promotional offers
• News and inspiration
• Invitations to events

You may unsubscribe at any time by using the unsubscribe link in our emails.

Legal basis: Consent.

Website Analytics and Improvements

We use analytics tools to:

• Monitor website performance
• Improve user experience
• Analyze website traffic

Legal basis: Consent where required and legitimate interest.

Profiling and Personalization

With your consent, we may analyze your browsing behavior, purchase history, and interests to:

• Personalize content
• Recommend products
• Show relevant advertisements

You can withdraw your consent at any time.

Legal basis: Consent.

Fraud Prevention and Credit Checks

Where appropriate, we may:

• Verify creditworthiness
• Prevent fraud and misuse
• Protect our customers and business

Legal basis: Legitimate interest and legal obligations.

Compliance with Legal Obligations

We may process personal data when required to:

• Comply with tax regulations
• Fulfill legal obligations
• Respond to lawful requests from authorities

Legal basis: Legal obligation.

We only share personal data when necessary for the purposes described in this Privacy Statement.

Your personal data may be shared with:

• Payment service providers
• Shipping and logistics partners
• IT and hosting providers
• Customer service software providers
• Marketing and email service providers
• Analytics providers
• Professional advisers
• Government authorities where required by law

Where third parties process personal data on our behalf, we ensure that appropriate processing agreements are in place.

Housevitamin does not sell personal data to third parties.

Some of our service providers may process personal data outside the European Economic Area (EEA).

Where this occurs, we ensure that appropriate safeguards are implemented, including:

• European Commission adequacy decisions;
• Standard Contractual Clauses (SCCs); or
• Other lawful transfer mechanisms.

We do not retain personal data longer than necessary for the purposes for which it was collected, unless a longer retention period is required by law.

Typical retention periods include:

Under the GDPR, you have the right to:

• Access your personal data;
• Correct inaccurate personal data;
• Request deletion of your personal data;
• Restrict processing of your personal data;
• Receive your data in a portable format;
• Object to processing;
• Withdraw consent at any time;
• Not be subject solely to automated decision-making where applicable.

Requests may be submitted via:

office@housevitamin.com

We will respond within the applicable legal timeframe.

If you believe that Housevitamin has not handled your personal data correctly, we encourage you to contact us first.

You also have the right to lodge a complaint with the Dutch supervisory authority:

Autoriteit Persoonsgegevens

Housevitamin takes appropriate technical and organizational measures to protect personal data against:

• Unauthorized access;
• Loss;
• Misuse;
• Alteration;
• Disclosure.

Our website uses SSL/TLS encryption and other industry-standard security measures to safeguard your personal information.

Our website uses cookies and similar technologies to:

• Ensure proper website functionality;
• Analyze website performance;
• Improve user experience;
• Personalize content and advertisements.

Where legally required, we will request your consent before placing non-essential cookies on your device.

For more information, please refer to our Cookie Policy.

Housevitamin may amend this Privacy Statement from time to time.

The most current version will always be published on our website. We recommend reviewing this Privacy Statement periodically to remain informed about how we process and protect your personal data.