We at HOUSEVITAMIN believe that it is very important that your information is treated with great care and that any personal information you provide remains confidential. We confirm that you have decided to share your personal information with us, and you expect us to handle it carefully and trustfully. This page explains what personal information we collect, why we collect it and what we do with it.
• We will not use your information for any other purposes than those you specifically agree to.
• We will not share your information with others, except in the cases explained in this privacy statement.
• We will store and treat your information securely, confidentially and with all due care.
If you have any questions that are not answered in this privacy statement, or if you have any suggestions, remarks or complaints regarding how HOUSEVITAMIN treats your personal data, please do not hesitate to send an e-mail to email@example.com or contact us by other means listed in our contact information.
This privacy statement applies to the services of HOUSEVITAMIN. We are not responsible for the privacy policies of other sites or sources referred to on our website.
Processing personal data
HOUSEVITAMIN can process personal data about you, because you are making use of the services of HOUSEVITAMIN and/or because you provided the data yourself when filling out a (contact-) form on the HOUSEVITAMIN website.
We process your personal data for the following purposes:
- Delivery of your order
For your order, we need your (company) name, email address, phone number, address(es), VAT number, Chamber of Commerce number and payment details. This information is required to process your order, to keep you informed and to have your order processed.
- Your account
Using an account on our website requires you to provide information, including your (company) name, address(es), VAT Number, phone number, email address, delivery and payment details and interests. We store these data in our systems. In addition, we store data from your previous orders so you can easily find them back. We process these data to enable and improve your ordering process.
- Our customer service
To allow our customer service to promptly answer your questions, we use your personal data and make notes of the conversation. These notes of your contact with us are stored to help us answer your question, prepare analyses and improve our services.
- Guarantee/returning goods
We offer several services regarding the guarantee and return of our products. To determine whether your product is covered by the guarantee, we use your order information and the personal data you provided.
If you have given us your prior consent. We will keep you informed of our activities and promotions via our newsletters.
- Profiling and personalized ads
When you visit our website, we can collect, analyse, and based on your consent, combine personal data of you with your customer number and customer data. We divide these customer profiles into a number of categories to analyse your interests for better services.
- Credit check
When you become one of our customers and pay on account, we, or a third party on our behalf, may check your creditworthiness. We may also store and process your personal data whenever necessary to prevent abuse or illegal activity on our website. We are obliged to provide this information under, for example, governmental or judicial regulations or when necessary for a legal (criminal) procedure.
We handle the confidentiality of personal data and the disclosure thereof to third parties as follows:
We appreciate the trust you have in us and will handle your data with the utmost care. Therefore, we will take appropriate security measures to limit abuse and unauthorized access to our data. This way we ensure that only the required persons have access to the data, that data access is secured and that our security measures are checked regularly. In addition, we will, of course, not store data any longer than necessary to achieve the purposes stated in this privacy statement.
Furthermore, we will not sell your personal data to third parties. We will only provide your data to third parties with your permission, or when this is necessary to:
- process your order
- answer your questions
- offer guarantees
- improve our website and/or services
- offer promotions as well as the analyse thereof;
- enforce compliance with our terms and conditions;
- collect invoices.
We will also share your personal data with third parties when this is allowed or required under the law. We reserve the right to share your personal data with our subsidiaries.
We do not store personal information for longer than legally permitted. We do not collect or use your personal information for any other purposes than those explained in this statement, unless you have given us prior permission to do so.
Viewing, amending or deleting personal data
You are entitled to view, change or delete your personal data that HOUSEVITAMIN stores. You may send a request to view, correct or delete data to firstname.lastname@example.org or contact our sales department. HOUSEVITAMIN will respond to your request as soon as possible, but no later than a period of four weeks.
In case you are no longer interested in receiving HOUSEVITAMIN’s Newsletter, corporate news or event invitations, you can unsubscribe instantly and easy. Just click the unsubscribe button in the footer of each message. After this, you will no longer receive this type of communication from HOUSVITAMIN.
HOUSEVITAMIN takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, undesired publication and unauthorized changes. The HOUSEVITAMIN website uses a reliable SSL Certificate to ensure that your personal data does not get into the wrong hands.
If you feel that your data is not satisfactorily protected or that there are signs of misuse, or if you want more information about the security of the personal data collected by HOUSEVITAMIN, please contact HOUSEVITAMIN via email@example.com.
How can HOUSEVITAMIN be contacted?
If you have any further questions after reading our privacy statement, please contact us using the contact details below.
T +31(0)229 507 927
Privacy Statement: version May 2023